Frequently Asked Question
Find answers to common questions about shipping, orders, returns, and more.
If you need further assistance, feel free to contact us!
About Our Jewelry
Our jewelry is crafted using high-quality materials such as sterling silver, gold-plated metals, and carefully selected gemstones.
Each product page clearly lists the materials used, so you know exactly what you’re purchasing.
With proper care, our jewelry is made to last.
We recommend avoiding water, perfume, and harsh chemicals to keep your pieces looking their best.
Under normal wear and care, the jewelry does not fade easily.
About Rings & Sizing
Yes 💗 Most of our rings are adjustable and designed to comfortably fit different finger sizes.
If a ring is not adjustable, it will be clearly stated on the product page.
Adjustable rings can be gently resized at home.
Not sure which size is right for you? You can check the size guide in the footer, or reach out to us anytime for personalized assistance.
About Lucky Bags (Mystery Jewelry)
A Lucky Bag is a surprise jewelry item personally curated by us.
Each Lucky Bag contains one piece of jewelry and is designed to offer better value than purchasing a single item directly.
Many customers receive jewelry with a higher retail value than the Lucky Bag price.
Lucky Bags are designed as surprises ✨
However, you may leave a note at checkout with preferences (for example, avoiding earrings), and we’ll do our best to accommodate while keeping the surprise.
We always try our best to avoid duplicates within the same order.
Due to their surprise nature and special pricing, Lucky Bags are not returnable for personal preference reasons.
If there is a quality-related issue, please contact us and we’ll assist you.
• If the total amount of Lucky Bags in your order is below $139, the order does not qualify for the “spend & get free gifts” promotion.
• If the total amount of Lucky Bags reaches $139 or more, the order will qualify for the corresponding spend & get free gift tier.
• If your order includes Lucky Bags together with other jewelry items, the combined order total (Lucky Bags + jewelry) will be counted toward the spend & get free gifts promotion.
Free gifts are applied based on the final qualifying order total.
For more details about packaging and free gift tiers, please visit our Packaging & Gift Information page.
Yes 💗
You may request your preferred color tone when ordering, such as silver tone or gold tone.
We will do our best to match your preference based on availability.
However, the exact design and style are still selected at random, as Lucky Bags are meant to be a surprise.
If you have a color preference, please leave a note at checkout.
Shipping & Orders
We offer worldwide shipping.
Free shipping on orders over $49 USD
Orders under $49 will have shipping calculated at checkout
There are no hidden fees, and you will always see the final amount before payment.
All prices are displayed and charged in U.S. Dollars (USD).
Orders are usually carefully prepared and shipped within 48 hours after payment is received. During holidays or special events, shipping may take a little longer — thank you for your patience 🤍
Once shipped, orders typically arrive within 5–8 business days. Please note that delivery times may vary due to weather conditions or other unforeseen logistics factors ✨
Taxes & Customs Duties
No 💗
The price shown at checkout is the final amount we charge.
There are no hidden or surprise fees added after payment.
Any applicable taxes are clearly displayed at checkout before you complete your purchase.
Our product prices are already inclusive of tax.Most customers, especially in the U.S., do not need to pay customs duties.
Quality Guarantee
Of course.If you experience any quality-related issue, please contact candyjewelrystore2025@gmail.com and we’ll be happy to assist.