Shipping Policy

Shipping Policy

Thank you for shopping with us!

We are committed to delivering your order as quickly as possible. Please review the shipping details below.

1. Do you ship to my country?

We ship to almost every country in the world.
If your country is available at checkout, we can ship to your address.

2. How much does shipping cost?

Shipping fees vary depending on the destination country or region due to different shipping distances and logistics costs.

The exact shipping fee will be calculated and displayed at checkout before payment.

PS. We may offer free shipping site-wide during promotional periods or sale seasons. Please stay tuned.

3. How long will it take for my order to arrive?

Order Processing

We will process and ship your order within 48 hours after receiving it.
In rare cases, such as temporary stock shortages, processing time may be extended by 1–2 additional business days.
Thank you for your understanding and patience.

Tracking Information

Total delivery time = processing time + shipping time
(Excluding customs delays, weekends, holidays, and other unforeseen circumstances)

Once your order has been shipped, you will receive a tracking number by email within 48 hours.
If you do not see the email, please check your spam or junk folder.

Estimated Delivery Times

  • United States: 5–15 business days

  • Canada: 7–15 business days

  • Europe: 7–15 business days

  • Australia: 7–15 business days

  • Asia: 5–12 business days

  • Other countries: 10–20 business days

Please note that delivery times may vary depending on customs processing and local postal services.

4. How can I track my order?

Once your order is shipped, we will send you an email with the tracking information.

You can track your order at:
https://www.17track.net/en

Please allow 1–2 business days for tracking information to become available.

5. What if the package doesn’t arrive?

If you have not received your package within 60 days after it was shipped, please contact us and we will assist you as soon as possible.

Customer Support:
Email: candyjewelrystore2025@gmail.com
WhatsApp: +86 19873377628